Privacy Policy

How we collect, use, and protect your information

Last updated: December 2024

Introduction

Wavebookings ('we', 'our', or 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our booking platform services.

Information We Collect

Personal Information

When you contact us or use our services, we may collect:

  • Name and contact information (email, phone number)
  • Venue information and business details
  • Communication preferences
  • Any information you provide in forms or correspondence

Technical Information

We automatically collect certain technical information when you visit our website:

  • IP address and device information
  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referring website
  • Device location (if permitted)

How We Use Your Information

We use the collected information for the following purposes:

  • Provide and improve our booking platform services
  • Respond to your inquiries and provide customer support
  • Send important updates about our services
  • Analyze website usage and improve user experience
  • Comply with legal obligations
  • Prevent fraud and ensure security

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

Essential Cookies

Required for basic website functionality and security

Analytics Cookies

Help us understand how visitors use our website

  • • Google Analytics - Website traffic analysis
  • • Google Tag Manager - Tag management and analytics

Marketing Cookies

Used for advertising and marketing purposes

  • • Facebook Pixel - Advertising and conversion tracking

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

  • With your explicit consent
  • To comply with legal obligations
  • To protect our rights and prevent fraud
  • With trusted service providers who assist in our operations
  • In connection with a business transfer or merger

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access and review your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to processing of your personal information
  • Request restriction of processing
  • Data portability
  • Withdraw consent where applicable

Third-Party Services

Our website uses the following third-party services:

Google Analytics

Purpose: Website analytics and performance monitoring

Data Collected: Usage data, device information, location data

View Privacy Policy →

Google Tag Manager

Purpose: Tag management and analytics implementation

Data Collected: Usage data, device information

View Privacy Policy →

Facebook Pixel

Purpose: Advertising and conversion tracking

Data Collected: Usage data, device information, conversion events

View Privacy Policy →

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the 'Last updated' date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: office@wavebookings.com

Phone: +359 88 237 2392

Address: Business Park Sofia, Building 12, Floor 3, Sofia, Bulgaria